Zone - Thanks, it's good to know that I've helped one of the little people

.
Taw - *sigh* I know, I know. It's amusing when they rail at you because they didn't follow your advice, but it can get REALLY irritating after a while. What can you do? Either tell them where to go (I can't at work

), or keep giving them the same info. Recording the messages, etc, sounds like a good idea.
WB - "Adware" and "Spyware" are removed by programs such as "Ad-Aware". But no, adware is one of the most irritating things that you can have on your computer. I've never had a problem with it thankfully, because I only download stuff from trusted sources, and I have paranoid firewalls and other protective programs.
Ad-Aware is very good, however many people swear by SpyBot. The only problem is that people have reported that it is a little TOO sensitive, and can pick up false readings. I haven't noticed this on the few occasions that I've used it however.