One for the archives - Spam

Tue Apr 13, 2004 12:13 am by Tawakalna

nice point, Stev-eh. Meself i think it's more a case of a lazy corporation trying to take advantage of the inertia of its customer base, certainly with regard to Stinger's issue. That one's only going to be dealt with by the weight of people having a go (i'd be moaning me bag off!) Boscoe's is/was more serious and has a greater status of wickedness as it takes advantage of the ill/convalescent, but insurance companies are notoriously miserly and will find any reason not to pay out, or no reason, they'll just stonewall "while checks are made" when there's only one check/cheque they should be making.

Tue Apr 13, 2004 3:24 am by Stinger

Seriously, I'm not making this up...I got a response.

Dear Robert,

Thank you for contacting SBC Internet Services Customer Care.

I have received your e-mail and understand that you are unable receive e-mail using Outlook Express from a specific Domain. I share your concern and apologize for the inconvenience this may have caused you.

I have checked our records and our records indicate that you have received assistance from our Voice Technical Support Department. Further, please be informed that the issue can be better handled by our Policy Department, as the issue needs in-depth probing. They have the appropriate tools and expertise to assist you. Please contact them at [email protected] e-mail address. We apologize for directing you to a different department and appreciate your patience and co-operation in this regard.

If you experience any other issue regarding SBC Yahoo! Internet Services in future, do not hesitate to contact us. We appreciate your support and co-operation in this regard.

Please refer to case number 42956382 in any future contact related to this correspondence.

If you have further inquiries, please dont hesitate to review our online support pages at http://www.sbcis.com. Here you may find answers to many of the most common questions asked by our members. You may also contact our Live Chat Support at http://help.sbcglobal.net/ by clicking at "Online Chat" under the "Contact us" section available 24 hours a day, 7 days a week.

Your contact with our office is appreciated. Thank you for informing us of your concerns.

Sincerely,

Tom Glenn
SBC Internet Services

==================================
You Wrote :
-------------------------------------
CONTACT INFORMATION
-------------------------------------
First Name : Robert
Last Name : Lordier
eMail : [email protected]
Alternate eMail: [email protected]
Telephone : (614) xxx-xxxx
-------------------------------------
Access : DSL
OS : Win XP
Email Client : Outlook Express
Computer : Custom
Processor : Greater than 1Ghz
RAM : 256MB - 512MB
Modem : SpeedStream 5360
Modem Speed : DSL
Browser : Internet Explorer 6.x
-------------------------------------
TECH TOPIC
-------------------------------------
Type : email
-------------------------------------
QUESTION
-------------------------------------
To whom it may concern,
My name is Robert Lordier. Ive been a customer of Ameritech and now SBC DSL Yahoo (whatever) for well over a year and have had zero problems with the service...until now.

Still, I'm not able to speak with anyone yet. At least the case number hasn't changed yet.

Tue Apr 13, 2004 1:32 pm by Stinger

And I got a reply...no timeframe given of course.

----- Original Message -----
From: <[email protected]>
To: "Pierre" <[email protected]>
Sent: Tuesday, April 13, 2004 11:36 AM
Subject: SBC Policy Department

> Hello,
>
> Thank you for contacting the SBC Internet Services Policy department. We
> have received your message and review each complaint about violations of
> our Terms of Service or our Acceptable Use Policy thoroughly.
>
> Once our review is completed, you will receive a follow-up message from
> us.
>
> For general information on SBC Internet Service's Acceptable Use Policy,
> Terms of Service, or other information about avoiding spam and
> protecting your computer, please visit: http://policyweb.sbcis.net
>
>
> Thank you,
> The SBCIS Policy department

Isn't it just quaint that I can not speak directly with anyone?

Tue Apr 13, 2004 2:01 pm by Eh_Steve

Like I say, corporate corruption.

They don't want to do the work they promise, but they have to promise work to get money.

Tue Apr 13, 2004 2:31 pm by Esquilax

Bah! You can never speak to a real person anymore! It's always an automated answering service; that or email. Stinger, you are using Outlook Express? Warning! Warning! I just hope that it is an updated copy!

Tue Apr 13, 2004 2:49 pm by Stinger

I've got Norton Corporate version...nothing gets through that.

Tue Apr 13, 2004 3:41 pm by Esquilax

Just don't open any attachments!

Tue Apr 13, 2004 4:58 pm by Tawakalna

I just think it's soooo shoddy and downright lazy, to simply ban an entire domain. if it were spam gangs (not ff and Wolfy) causing havoc, there are plenty of other means of blocking their traffic rather than just can everyone in that domain. Heavy-handed and cavalier or what?

Tue Apr 13, 2004 5:16 pm by Esquilax

Of course it's heavy-handed! But it's the quickest (see cheapest) way.

Tue Apr 13, 2004 5:17 pm by Indy11

Time to move onto an ISP that actually thinks its a service provider.

Tue Apr 13, 2004 5:20 pm by Eh_Steve

Or something like WOW (Wide Open West) which has few, if any, special features but just provides good connection and service.

Tue Apr 13, 2004 5:23 pm by H.Q. Victor

Indy, is there one of those out there?

Michael
"Hezekiah"

Tue Apr 13, 2004 6:05 pm by Indy11

D'oh. Well, you know what I mean. One with people who'll actually try to do something other than these guys did.

Tue Apr 13, 2004 7:09 pm by Stinger

SBC has no idea how much of a complainer I can be. I've not even started yet.

If anything, I'm principled and this is beyond comprehesion. It's frickin' lazy, that's it.

Tue Apr 13, 2004 7:27 pm by Leonhart

Stinger...just a heads up:

Sue THEM MOFOS!!! Let them feel the wrath of the court and your lawyer!!!

This way u might get a quick buck as well, or get your services back after u treaten them nicely

(nicely part is not suggested)

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